Loyalty Program Terms and Conditions

These Terms govern the CARNET BLEU loyalty program (the “Program”). They supplement our Terms of Service and apply alongside our Privacy Policy and Returns and Refunds Policy. Nothing in these Terms limits your rights under applicable law.

1. Eligibility

The Program is open to customers with eligible CARNET BLEU accounts. As a general rule, each person may hold one account and must provide accurate information. Geographical and other eligibility requirements may differ between rewards.

2. Earning points

We may award points for eligible purchases, account registration, newsletter subscriptions, birthdays, following our social media accounts, referrals, reviews, surveys, promotional campaigns and other specified activities. These are examples, not a promise that every earning opportunity will always be available.

The points offered, eligibility criteria, promotional period, claim limits, crediting date, verification requirements and other material conditions will be displayed on the Program page or in the relevant offer before participation. Any separately disclosed conditions supplement these Terms for that offer only. Purchase-point calculations and rounding rules are also governed by the conditions displayed.

3. Newsletter, social media and review rewards

Newsletter rewards may require separate consent to receive marketing emails and confirmation of the subscription. You may unsubscribe at any time. Points validly earned will not be cancelled solely because you unsubscribe. Please see our Privacy Policy for information on how personal data is handled.

Rewards involving social media follows, reviews or referrals are subject to the relevant platforms’ rules and applicable law. Where reviews earn rewards, a positive rating is never required. You must disclose any reward or other material connection wherever required by law or platform rules.

4. Point expiry

Under the current standard rules, points expire after 24 months without qualifying activity, measured from the last time earning, redeeming or another activity recognised by the points system was recorded. A different expiry period may apply to a particular reward if disclosed in advance. Please check your account for expiry information. Mandatory local laws take precedence where they require different treatment.

5. Redeeming and using points

Points can be exchanged for eligible discounts or other rewards. For standard discounts denominated in Japanese yen, the reference value is ¥1 per point. The number of points required, minimum spend, eligible products, expiry, usage limits, combination with other offers and application in other currencies are governed by the conditions displayed before redemption. Points cannot be exchanged for cash, sold or transferred to another person, except where required by law.

The conditions shown before redemption also govern what happens when an unused reward code expires, including whether points are restored. Please contact us if a technical issue prevents you from using a valid reward.

6. Cancellations, returns and refunds

If an order is cancelled, returned, refunded or charged back and no longer qualifies, we may reasonably adjust the points earned from it. Where points were used on an order that is refunded, their treatment will depend on the circumstances and the amount refunded. Your statutory rights to cancellation, return or refund are unaffected.

7. Duplicate rewards and misuse

You must not use multiple customer accounts, email addresses, social media accounts or other identities to claim a reward more than once where it is limited to one claim per person. Unsubscribing and subscribing again, unfollowing and following again, or changing account details does not entitle you to repeat a claim. False birthday or registration details, fictitious referrals, automated manipulation and other fraudulent activity are prohibited. Sharing an address or device does not, by itself, establish misuse.

Where misuse is established on reasonable grounds, we may take proportionate measures permitted by law, including cancelling improperly obtained points or restricting Program access. Where appropriate, we will review the circumstances and allow the customer to provide an explanation.

8. Changes to or termination of the Program

We may amend or end the Program for legitimate business, technical or legal reasons. Where this would materially disadvantage members, we will provide reasonable advance notice and appropriate transitional arrangements as required by law. Points validly earned and rewards already redeemed will be handled with due regard to applicable law.

9. Contact

For questions about the Program, please use our contact page or email contact@carnetbleu.com.